TownXpress is an online retail platform where you can shop for quality fashion, lifestyle, and daily essentials. We work with trusted suppliers to bring you products that we manage and fulfill directly. All orders are processed and shipped by TownXpress.
Browse the product categories, add items to your cart, then proceed to checkout. You’ll be prompted to provide delivery details and choose your payment method.
We accept Airtel Money, TNM Mpamba, bank transfers, Visa/Mastercard (where supported), and other mobile payment options available at checkout.
We currently deliver across Malawi. Orders within major cities (e.g. Blantyre, Lilongwe, Zomba, Mzuzu) are usually delivered within 1–3 business days. Delivery to rural or outlying areas may take longer.
Delivery charges vary by location and item size. Final costs are shown at checkout. Promotions may include free delivery offers.
Yes. Tracking information is provided under order history in your TownXpress account. You can also contact our support team if you need a status update.
You may return items within 7 days of delivery if they are damaged, incorrect, or not as described. Visit our Shipping & Returns page for full details.
Contact our support team at support@townxpress.com with your order number and reason for return. Approved refunds will be issued after inspection.
For wholesale or custom orders, please reach out to us directly. We’ll be happy to assist with volume pricing or branded supply options.
You can reach our team via email at support@townxpress.com or by using the contact form on our site. We typically respond within one business day.
Last Updated: August 1, 2025
